1. Do you offer free shipping on all products?

• Most of our products come with free shipping. Look for the "Free Shipping" label on the product page to ensure your item qualifies.

2. Are there any exceptions to the free shipping policy?

• While the majority of our items ship for free, some products may have a shipping cost associated with them. This is typically mentioned on the product page or during the checkout process.

3. How can I identify products with shipping costs?

• Products that incur shipping charges will be clearly marked on the product page and will also be highlighted during the checkout process before you make a purchase.

4. Why do some items have shipping costs?

• Certain items, due to their size, weight, or special handling requirements, may have shipping costs associated with them. These charges ensure that your order is delivered safely and promptly.

5. How can I calculate the shipping cost for a specific item?

• The shipping cost for an item is displayed during the checkout process before you finalize your purchase. You will have the opportunity to review all costs associated with your order before completing the transaction.

6. Is there a minimum order value to qualify for free shipping?

No, we offer free shipping on most items without a minimum order requirement. However, some promotional offers may have specific terms, so please check the details of any ongoing promotions.

7. Can I track my order during shipping?

• Yes, once your order is dispatched, you will receive a shipping confirmation email with a tracking number. You can use this number to track the progress of your delivery.

8. Do you offer expedited shipping options?

• We may offer expedited shipping options for those who need their medical supplies delivered more quickly but cannot guarantee the items will be delivered due to unforeseen circumstances the transporter  may incur (i.e, natural disasters, COVID-19,etc). The associated costs and estimated delivery times will be displayed during the checkout process.

9. What if I have further questions about shipping costs or options?

• If you have any additional questions or concerns about shipping, feel free to contact our customer service team (contact@supersuppliesshop.com). They will be happy to assist you in finding the best shipping options for your needs.

10. What should I do if my order arrives damaged or is incorrect?

• In the rare event that your order arrives damaged or is incorrect, please contact our customer service team immediately(contact@supersuppliesshop.com).We will work quickly to resolve the issue and ensure your satisfaction.

Our Approach to Accurate Product Descriptions:

1. Thorough Product Information:

• We make every effort to compile comprehensive information about each product, including specifications, dimensions, materials, and other relevant details. ​This information is intended to give you a clear understanding of the product you are considering.

 2     High-Quality Imagery:

• We accompany our product descriptions with high-resolution images to provide you with a visual representation of the item. These images are meant to complement the text and give you a closer look at the product from various angles. 

3.       Regular Updates:

• Our team is committed to keeping product information up-to-date. As manufacturers release new versions or updates, we strive to promptly update our website to reflect these changes accurately.

4. Addressing Discrepancies:

Despite our best efforts, discrepancies between the described product and the item received may occur. In such cases, we are dedicated to resolving the issue promptly and ensuring your satisfaction.

1. Contact Our Customer Service:

• If you notice a significant difference between the received item and the product description, please reach out to our customer service team immediately. They will guide you through the resolution process and work to address the discrepancy.

2.    Returns and Exchanges:

• We offer a straightforward returns and exchanges process to facilitate the correction of any discrepancies. If the received item does not meet your expectations, we will work with you to arrange a return or exchange, ensuring you receive the correct product.

3.     Continuous Improvement: ​Your feedback is invaluable to us. If you encounter any issues with product descriptions, please let us know. We use customer feedback to continuously improve our product information and enhance the overall shopping experience.